OMNI integrates with Shopify flow to allow Shopify flow triggers to activate workflows that result in certain actions in OMNI, currently we support
"Add points" - to add a custom amount of points to a customer
"Grant reward" - to issue a grantable reward to a customer
Fields
Email - The email address of the customer you want to add the points to
Use dynamic variables provided by the trigger or Shopify customer object to dynamically add points to different customers with the same flow
Note: If OMNI is unable to identify a customer account with the provided email, no points will be added
Points to add - The amount of points you would like to award for this action
Only positive whole numbers is allowed
Action description - The description text of the action to be shown on the customer's points history
You can use a combination of static text and variables to craft a description text that provides more context to the customers while using a single template
Note - Include a short description for this grant reward action to keep track in your internal reporting.
Unique Token- Include an unique key for this grant reward action run. This will be used for deduplication. Read more below.
Optional - Deduplication for Shopify flow actions
If you would like to prevent customers from being added points multiple times via the add points action, you can utilize the deduplication mechanisms by filling in the Unique Token in the Shopify flow action.
OMNI will check the Unique Token against the customer email. If we detect that the customer already has been added points with the same Unique Token, the consequent add point actions would not add points.
You can also utilize variables in the to facilitate dynamic deduplication based on your use case. For example:
Include product ID in the Unique Token so subsequent reviews for the same product (with the same product ID) does not get a 2nd bonus point
Include customer ID in the Unique Token so subsequent orders from the same customer does not get additional bonus points after the first order during the promotion period.
Setup
Select a relevant trigger on Shopify flow that you'd like to trigger the points added action
(Optional) Add in conditions to create different branches of action or filter for certain criterias
Select the Wave OMNI - Add points action from the list of actions
Configure the fields and enable the flow
Shopify flow ideas
With a growing number of apps on Shopify integrating with Shopify flow, there are many ways that you can utilize the add point action on Shopify flow to create custom reward actions for your customers.
Here are some ideas you can think about:
Review submitted - reward points to your customers for submitting a product review to encourage customers to share their thoughts on your products
Referral made - reward points when your customers have made a successful referral to incentivize customers to bring more customers to your store
Form filled - reward points when your customers completed a feedback form, product recommendation quiz, or any other forms to increase customer engagement with the brand
Please note that for above use cases, there may be limitations based on the trigger app's Shopify flow implementation and OMNI's action will not be able to support certain use cases depending on the trigger app.