After your loyalty program has been configured and is ready for launch, you should be ready to launch. But before you launch, you should be aware of the following important notes before you proceed to clicking launch.
Once you launch
Certain settings would not be modifiable anymore
Customer orders will begin to earn points
Customers will be eligible for all loyalty program benefits
Customers may be able to access your loyalty program on the storefront
Certain settings would not be modifiable anymore
A number of loyalty program settings will no longer be modifiable, including:
Point earning settings
Point effective period
Reward settings
Discount code prefix
Tiers
On a program-wide level
Adding / Removing tiers will not be possible to prevent existing loyalty program members being impacted
On a tier level, the following settings may not be moified
Tier earning ratio
Entry and maintain spending requirements
Customer orders will begin to earn points
For any new orders placed after the loyalty program has been launched
Points will be earned for the customer based on the tier's point earning ratio of the customer
If your loyalty program has multiple tiers - these orders will also be counted towards the customer's spending progress to reach the next tier or maintain in the current tier
Customers will be eligible for all loyalty program benefits
Existing and new customer accounts will be gradually processed to join your loyalty program. Once they have joined, they will be assigned to the default tier we have pre-created for you and depending on your loyalty program and tier settings they may begin receiving or enjoying the following perks:
Welcome benefits
Welcome bonus - bonus points for completing account registration
Welcome reward - free reward for completing account registration
Tier benefits
Tier auto-discount - An always on automatic discount applied upon checkout for the specific tier
Tier discount codes - They may become eligible to use a tier specific discount code if those have been set up for a specified tier, including any discount codes that you have created with eligibilility based on the tier tagging of the specific tier
Tier entry bonus - bonus points for entering a new tier
Tier entry reward - free reward for entering a new tier
Birthday benefits
Birthday bonus - bonus points issued on the customer's birthday month
Birthday reward - free reward issued on the customer's birthday month
Birth month campaign - special earning ratio during the customer's birthday month
Birth month auto-discount - an always-on automatic discount applied upon checkout during the customer's birthday month
Redeem and use rewards
Customers will be able to redeem rewards from the loyalty program interface with their points earned
Campaigns
2x/3x campaigns - Earn points at a special ratio during the defined campaign time.
One-time giveaway campaigns - Get reward with points or a specific reward.
Customers may be able to access your loyalty program on the storefront
Assuming the following items are completed, customers will be able to access the loyalty program UI on your storefront
The OMNI account page widget and main widget have been setup and enabled during your setup flow
The theme with the OMNI account page and main widget setup has been published as a live theme
The customer import process has been completed*
*Customer import is initiated the moment you launch the loyalty program. Imported customers will be able to access the loyalty program interface after logging into their account. It may take a few minutes to a few hours depending on your customer size.