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Important things to note before you launch
Important things to note before you launch
OMNI Team avatar
Written by OMNI Team
Updated over a week ago

After your loyalty program has been configured and is ready for launch, you should be ready to launch. But before you launch, you should be aware of the following important notes before you proceed to clicking launch.

Once you launch

  1. Certain settings would not be modifiable anymore

  2. Customer orders will begin to earn points

  3. Customers will be eligible for all loyalty program benefits

  4. Customers may be able to access your loyalty program on the storefront

Certain settings would not be modifiable anymore

A number of loyalty program settings will no longer be modifiable, including:

Point earning settings

  • Point effective period

  • Welcome bonus settings

Reward settings

  • Reward expiration period

  • Discount code prefix

  • Enable discount combination

Note - You are still able to create/edit individual rewards, only the store wide settings for all rewards listed above is not modifiable post launch

Tiers

On a program-wide level

  • Adding / Removing tiers will not be possible to prevent existing loyalty program members being impacted

On a tier level, the following settings may not be moified

  • Tier earning ratio

  • Entry and maintain spending requirements

  • Tier bonuses - including turning on/off

Customer orders will begin to earn points

For any new orders placed after the loyalty program has been launched

  • Points will be earned for the customer based on the tier's point earning ratio of the customer

  • If your loyalty program has multiple tiers - these orders will also be counted towards the customer's spending progress to reach the next tier or maintain in the current tier

Customers will be eligible for all loyalty program benefits

Existing and new customer accounts will be gradually processed to join your loyalty program. Once they have joined, they will be assigned to the base tier (WVTier_Basic) we have pre-created for you and depending on your loyalty program and tier settings they may begin receiving the following:

Bonuses

  • Welcome bonus - for joining the loyalty program

  • Tier entry bonus - for entering their current tier

  • Birthday bonus - on the first day of their birth month

Tier discount codes

They may become eligible to use a tier specific discount code if those have been set up for a specified tier, including any discount codes that you have created with eligibilility based on the tier tagging of the specific tier

Redeem and use rewards

Customers will be able to redeem rewards from the loyalty program interface with their points earned

Customers may be able to access your loyalty program on the storefront

Assuming the following items are completed, customers will be able to access the loyalty program UI on your storefront

  1. The OMNI account page widget and main widget have been setup and enabled during your setup flow

  2. The theme with the OMNI account page and main widget setup has been published as a live theme

  3. The customer import process has been completed*

*Customer import is initiated the moment you launch the loyalty program. Imported customers will be able to access the loyalty program interface after logging into their account. It may take a few minutes to a few hours depending on your customer size.

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