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Important things to note before you launch
Important things to note before you launch
CS avatar
Written by CS
Updated over 5 months ago

After your loyalty program has been configured and is ready for launch, you should be ready to launch. But before you launch, you should be aware of the following important notes before you proceed to clicking launch.

Once you launch

  1. Certain settings would not be modifiable anymore

  2. Customer orders will begin to earn points

  3. Customers will be eligible for all loyalty program benefits

  4. Customers may be able to access your loyalty program on the storefront

Certain settings would not be modifiable anymore

A number of loyalty program settings will no longer be modifiable, including:

Point earning settings

  • Point effective period

Reward settings

  • Discount code prefix

Tiers

On a program-wide level

  • Adding / Removing tiers will not be possible to prevent existing loyalty program members being impacted

On a tier level, the following settings may not be moified

  • Tier earning ratio

  • Entry and maintain spending requirements

Customer orders will begin to earn points

For any new orders placed after the loyalty program has been launched

  • Points will be earned for the customer based on the tier's point earning ratio of the customer

  • If your loyalty program has multiple tiers - these orders will also be counted towards the customer's spending progress to reach the next tier or maintain in the current tier

Customers will be eligible for all loyalty program benefits

Existing and new customer accounts will be gradually processed to join your loyalty program. Once they have joined, they will be assigned to the default tier we have pre-created for you and depending on your loyalty program and tier settings they may begin receiving or enjoying the following perks:

Welcome benefits

  • Welcome bonus - bonus points for completing account registration

  • Welcome reward - free reward for completing account registration

Tier benefits

  • Tier auto-discount - An always on automatic discount applied upon checkout for the specific tier

  • Tier discount codes - They may become eligible to use a tier specific discount code if those have been set up for a specified tier, including any discount codes that you have created with eligibilility based on the tier tagging of the specific tier

  • Tier entry bonus - bonus points for entering a new tier

  • Tier entry reward - free reward for entering a new tier

Birthday benefits

  • Birthday bonus - bonus points issued on the customer's birthday month

  • Birthday reward - free reward issued on the customer's birthday month

  • Birth month campaign - special earning ratio during the customer's birthday month

  • Birth month auto-discount - an always-on automatic discount applied upon checkout during the customer's birthday month

Redeem and use rewards

Customers will be able to redeem rewards from the loyalty program interface with their points earned

Campaigns

  • 2x/3x campaigns - Earn points at a special ratio during the defined campaign time.

  • One-time giveaway campaigns - Get reward with points or a specific reward.

Customers may be able to access your loyalty program on the storefront

Assuming the following items are completed, customers will be able to access the loyalty program UI on your storefront

  1. The OMNI account page widget and main widget have been setup and enabled during your setup flow

  2. The theme with the OMNI account page and main widget setup has been published as a live theme

  3. The customer import process has been completed*

*Customer import is initiated the moment you launch the loyalty program. Imported customers will be able to access the loyalty program interface after logging into their account. It may take a few minutes to a few hours depending on your customer size.

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