This article covers:
Deactivate the entire reward
Deactivate an unused customer reward
Turning on/off an entire reward
After a reward is redeemed with points, customers are able use it before expiry. However, Merchant may want to deactivate the entire reward permentantly or deactivate a unsused customer discount code to prevent customers from using it.
💡 This is for admin only, customers cannot deactivate any unused rewards themselves
Deactivate the entire reward
How to deactivate the entire reward
Navigate to the OMNI app > Loyalty settings
Scroll down and find the Rewards section
Click on the type of the reward you would like to edit
Click "Edit" on the individual reward you would like to deactivate
Click "Disable Reward"
Confirm your action and click "Yes, disable rewards and deactivate codes"
💡If you want to refund points for all deactivated discount codes from this action, tick "Refund points for all deactivated codes"
What happens when I deactivate the entire reward
Customers will no longer be able to redeem the reward using points
Customers who has redeemed this reward previously and have not yet used it will not be able to use their code
The deactivated reward cannot be reactivated
Points used to redeem the reward can be refunded to the customer (Only if you tick "Refund points for all deactivated codes" )
Deactivate an unused customer reward
How to deactivate an unused customer reward
Navigate to the OMNI app > Search Customers
Search and find the customer with the code you would like to deactivate
Within the customer profile, click View Discounts
Within an unused customer reward you want to deactivate, click Deactivate
Select one of the following
Deactivate only - If you want to deactivate the code without refunding points
Deactivate and return points - If you want to return the points to the customer in addition to deactivating the code
What happens when I deactivate an unused customer reward
The specific code will not be able to be used
The deactivated code cannot be reactivated
Points used to redeem the reward can be refunded to the customer (Only if you selected "Deactivate and return points" )
Turning on/off an entire reward
How to turn an entire reward on/off
Navigate to the OMNI app > Loyalty settings
Scroll down and find the Rewards section
Click on the type of the reward you would like to edit
Flip the toggle on the individual reward you would like to turn on/off
What happens when I turn an entire reward on/off
The reward is shown / hidden from the redeem rewards customer interface
Previously redeemed codes can still be used